Delete your SUBAGEN data

Remove SUBAGEN's access to Instagram

In SUBAGEN: Settings (Réglages), Networks (Réseaux), Instagram, Disconnect (Déconnecter). We erase your access token right away and cancel the Instagram posts still scheduled.

Or in the Instagram app:

1. Profile, Menu, Settings and activity, Apps and websites.
2. Under "Active", select SUBAGEN, then "Remove".

SUBAGEN can then no longer publish or read anything on your account. Instagram notifies us and we erase your token on our side.

Remove SUBAGEN's access to your Facebook Page

In SUBAGEN: Settings, Networks, Facebook, Disconnect.

Or on Facebook:

1. Settings & privacy, Settings, Business integrations.
2. Select SUBAGEN, then "Remove".

Remove SUBAGEN's access to YouTube

In SUBAGEN: Settings, Networks, YouTube, Disconnect. We also revoke the authorisation at Google. You can also remove it, or check that it is gone, on your Google Account security page: https://security.google.com/settings/security/permissions

YouTube data you ask us to delete is deleted within 7 days, including by email.

Remove SUBAGEN's access to Reddit

In SUBAGEN: Settings, Networks, Reddit, Disconnect. We also revoke the authorisation at Reddit and erase your tokens. You can also remove it, or check that it is gone, on Reddit: https://www.reddit.com/prefs/apps

A post you delete on Reddit, or remove from SUBAGEN, loses its ID and link on our side within 48 hours.

Remove SUBAGEN's access to TikTok

In SUBAGEN: Settings, Networks, TikTok, Disconnect. We erase your tokens right away and also ask TikTok to remove the authorisation.

Or in the TikTok app (on a phone): Profile, Menu, Settings and privacy, Security and permissions, App and service permissions, select SUBAGEN, then "Remove access".

Remove SUBAGEN's access to LinkedIn

In SUBAGEN: Settings, Networks, LinkedIn, Disconnect. We erase your token right away.

Or on LinkedIn: Me, Settings & Privacy, Data privacy, Permitted Services, then "Remove" next to SUBAGEN. Direct page: https://www.linkedin.com/psettings/permitted-services

Remove SUBAGEN's access to X

In SUBAGEN: Settings, Networks, X, Disconnect. We erase your tokens right away and also ask X to remove the authorisation.

Or on X: Settings and privacy, Security and account access, Apps and sessions, Connected apps, select SUBAGEN, then revoke its permissions.

Remove SUBAGEN's access to Threads

In SUBAGEN: Settings, Networks, Threads, Disconnect. We erase your token right away.

Or in the Threads app: More, Settings, Account, Website permissions, "Active" tab, select SUBAGEN, then "Remove".

Remove SUBAGEN's access to Pinterest

In SUBAGEN: Settings, Networks, Pinterest, Disconnect. We erase your tokens right away.

Or on Pinterest: Settings, Security, where the apps connected to your account are listed; select SUBAGEN to remove its access.

Remove SUBAGEN's access to Bluesky

In SUBAGEN: Settings, Networks, Bluesky, Disconnect. We erase your app password and session tokens right away.

Or on Bluesky: Settings, Privacy and security, App passwords, then delete the one you created for SUBAGEN. This cuts off all access.

Have all your data deleted

The simplest way: in SUBAGEN, Settings, Account, Delete my account (Supprimer mon compte). Type SUPPRIMER to confirm. You get a request number and can follow its status on this page.

Or email contact@subagen.com from your SUBAGEN account address, subject "Delete my data", stating your property.

We delete:

• your account and your staff's accounts (except a staff member who also has access to another property);
• your Instagram, Facebook, YouTube, TikTok, Reddit, LinkedIn, X, Threads, Pinterest and Bluesky access tokens, and the authorisations at Google, Facebook, TikTok, X and Reddit when their API allows it;
• your content, files, scheduled posts, insights, rules, conversations and messages;
• tracked links and counted clicks.

We only keep what the law requires: your Stripe customer identifier, the subscription status and the invoices, for 10 years. Your subscription stops at the end of the period already paid.

With the button, deletion is done within minutes. By email: within one month at most, and within 7 days for YouTube data.

Posts already live on Instagram, Facebook, YouTube or TikTok stay on your accounts: only you can remove them.

You requested deletion from Instagram or Facebook

When you ask Instagram or Facebook to delete the data SUBAGEN holds about you, we erase your access token, your Instagram or Messenger conversations and messages stored with us, and cancel the posts still scheduled. The network gives you a request number: its status is shown at https://subagen.com/suppression-des-donnees/statut

You are a guest

Did you comment on or message a property that uses SUBAGEN? Email contact@subagen.com with your Instagram username (or your Facebook name) and the property's name. We delete your comments, messages and conversation stored in SUBAGEN, and your email address if you gave it, and inform the property.

You are a prospect property

Did we prepare a study for your property or contact you? Email contact@subagen.com with the property's name. We delete your prospecting data and only keep your contact detail on our opt-out list, so we never contact you again.

A question about these documents: contact@subagen.com