Guide

Getting direct bookings from Instagram and Facebook.

A direct booking pays no commission to a platform. Social media leads there if the path is short: the post, the link, the booking. Here’s how to map it out, and measure it.

Updated · 3 min read · SUBAGEN

The path from social media to the booking

Someone sees your post, opens your profile, taps a link, books. Every extra step loses people: a link that goes to the website homepage instead of the calendar, a page that looks bad on a phone, a form that’s too long.

  • The bio link goes straight to your booking engine, or to your availability page.
  • The page loads fast and reads well on a phone: that’s where most clicks land.
  • The direct price is clear, with what’s included.

Give guests a reason to book with you

Since the French law of August 6, 2015, known as the Macron law, a hotelier remains free to grant guests any discount or price advantage, and a clause to the contrary in a contract with a platform is deemed unwritten (article L311-5-1 of the French Tourism Code). So you can offer a better deal direct.

The perk doesn’t have to be a lower price: free breakfast, early check-in, late checkout, a local bottle of wine. Say it in your posts and on the booking page.

Messages and comments

Many requests come in by direct message or in the comments. A quick reply, with the price or availability and the direct booking link, keeps the request with you. A post can invite people to write a specific word to get your rates: every request lands in the same place and nothing gets lost.

Without a booking engine

Many B&Bs and vacation rentals take bookings by phone or message. The link can then lead to a simple page: your phone number, WhatsApp, your email address, your availability if you keep it up to date. What matters is that the guest knows how to reach you in one tap.

Knowing which post drives bookings

To connect a booking to a post, add tracking parameters to your links (“utm” parameters, which Google Analytics can read) or use a different link for each post. Your website stats then show where visits and bookings come from.

Keep what’s confirmed, a booking you can find in your calendar, separate from what’s estimated, a click that may have led to a call.

And on Google

Hotels can also appear for free in Google Hotels results with a link to their own website, through free booking links in Google’s Hotel Center. Your booking engine or channel manager can often set this up: ask them.

Sources

Questions

Questions we hear often.

Am I allowed to be cheaper direct than on the platforms?

Yes, for a hotelier: article L311-5-1 of the French Tourism Code leaves you free to grant any discount or price advantage, and a clause to the contrary is deemed unwritten. For a specific case, check your contract with an advisor.

Should I leave the booking platforms?

No. They bring you guests you wouldn’t reach on your own. The goal is for a share of your guests, the ones who find you on social media, to book with you with no commission.

I don’t have a website. Is it still possible?

Yes: the link can lead to a simple page with your phone number, WhatsApp and your availability. At SUBAGEN, we create this page for you.

All questions

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